Cases

Building an Efficient Organisation for a Stock Broking Firm

Background and Challenges

The client, a family managed broking firm, needed to professionalize its organisation. As part of its growth strategy, top management was targeting the retail market by setting up 25 branches all over India. In light of the above plan, top management sought assistance in defining the following:

  • Standard Operating Procedures
  • Organisation structure
  • MIS reporting including a risk management framework
  • Performance evaluation system
  • Job descriptions

Approach and RecommendationsResults

To define the business processes for the client, UC adopted the following approach:

    • Interviewed key personnel to understand all processes of the broking firm

      1) Analysed weaknesses and risks (compliance, operational and financial) in the current processes

      2) People issues impacting the organisation

    • Defined Standard Operating Procedures including compliance measures and exception reporting for the following

      1) Cash Market

      2) Futures & Options

      3) Depository Participant Services

      4) Head office – Branch office interfaces

  • Defined an optimal organisation structure
  • Defined a performance evaluation system
  • Prepared detailed job descriptions for each position
  • Outlined key MIS formats with corresponding frequency of generation and monitoring mechanism

Results

Based on UC’s recommendations, the client was able professionalise their operating processes.