Designing a Competency Framework for One of the Largest Global Port Operators

supply chain

Client Challenge

The client, one of the largest port operators in the world, requested UC Strategy to create a competency framework (consisting of generic competencies, technical knowledge and skill sets) for its flagship port.

Our Approach

To design the competency framework, UC Strategy adopted the following approach:

  • Conducted a diagnostic study for understanding the different roles and responsibilities across the organisation –
    • Conducted in-depth discussions with key personnel
    • Analysed the current set of roles and responsibilities to create job activities for each distinct function in the port
    • Created job descriptions which would span one or more job activity, for all distinct positions across various departments
  • Defined and mapped levels of generic competencies and technical knowledge and skill sets, based on the job activities, job descriptions, and expected growth plans of the organisation –
    • Conducted a pilot across functions to define the competencies and levels within
    • Mapped technical knowledge, skill sets and generic competencies for each position
    • Defined a competency framework and mapped it across all positions

Our Impact

The client received a detailed understanding of the port and the analysis of the different job activities in coordination with the department heads and management team. The client also obtained a detailed competency framework consisting of technical knowledge/skill sets and generic behavioural competencies, with multiple levels mapped against each distinct position across the organisation.

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