The client, one of the largest port operators in the world, requested UC Strategy to create a competency framework (consisting of generic competencies, technical knowledge and skill sets) for its flagship port.
To design the competency framework, UC Strategy adopted the following approach:
- Conducted a diagnostic study for understanding the different roles and responsibilities across the organisation –
- Conducted in-depth discussions with key personnel
- Analysed the current set of roles and responsibilities to create job activities for each distinct function in the port
- Created job descriptions which would span one or more job activity, for all distinct positions across various departments
- Defined and mapped levels of generic competencies and technical knowledge and skill sets, based on the job activities, job descriptions, and expected growth plans of the organisation –
- Conducted a pilot across functions to define the competencies and levels within
- Mapped technical knowledge, skill sets and generic competencies for each position
- Defined a competency framework and mapped it across all positions
The client received a detailed understanding of the port and the analysis of the different job activities in coordination with the department heads and management team. The client also obtained a detailed competency framework consisting of technical knowledge/skill sets and generic behavioural competencies, with multiple levels mapped against each distinct position across the organisation.