Designing a Competency Framework for One of the Largest Global Port Operators

Logistics Consulting Services

Client Challenge

The client, one of the largest port operators in the world, requested UC Strategy to create a competency framework (consisting of generic competencies, technical knowledge and skill sets) for its flagship port.

Our Approach

To design the competency framework, UC Strategy adopted the following approach:

  • Conducted a diagnostic study for understanding the different roles and responsibilities across the organisation –
    • Conducted in-depth discussions with key personnel
    • Analysed the current set of roles and responsibilities to create job activities for each distinct function in the port
    • Created job descriptions which would span one or more job activity, for all distinct positions across various departments
  • Defined and mapped levels of generic competencies and technical knowledge and skill sets, based on the job activities, job descriptions, and expected growth plans of the organisation –
    • Conducted a pilot across functions to define the competencies and levels within
    • Mapped technical knowledge, skill sets and generic competencies for each position
    • Defined a competency framework and mapped it across all positions

Our Impact

The client received a detailed understanding of the port and the analysis of the different job activities in coordination with the department heads and management team. The client also obtained a detailed competency framework consisting of technical knowledge/skill sets and generic behavioural competencies, with multiple levels mapped against each distinct position across the organisation.

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