The client was undergoing tremendous revenue pressure in the light of intense competition and the increasing trend of dematerialization of shares. Top management wanted to restructure operations and extensively use technology to automate their processes. They believed that the skill sets and competencies required in the new environment would be significantly different. The company UC Strategy to assess the current skill sets and competencies and assess the gaps.
To identify skill sets and competencies, UC Strategy adopted the following approach:
- Understood existing operations including business objectives and current business processes within the organisation
- The understanding of the investment habits and the practices was developed based on detailed focus interviews with peer group investment and commercial banks, brokers and NRI sample population
- Defined the skill-sets and competencies for each process
- Work/ Job Skills
- Personal Skills
- Communication Skills
- Leadership Skills
- Defined a MS-Excel based skill-set definition and skill-fit rating tool
UC Strategy provided the client with a strategy to align its organisation processes to fit its strategy of competing in a changing landscape.