30 Years – India’s Strategy Boutique
30 Years – India’s Strategy Boutique

Pharmaceuticals & Biotechnology

Design and Implementation of an Enterprise-Wide Contract Management System for a leading pharmaceutical company

Back +

Client Challenge

The client, a leading pharmaceutical company, faced challenges with managing different types of contracts across various functions such as procurement, sales & marketing, finance, regulatory, and HR. These contracts were not standardized, being stored in different formats and utilizing various templates. UC was engaged to assist the client in designing and implementing an enterprise-wide contract lifecycle management (CLM) system with capabilities such as contract creation, approval or signing process, integration, compliance, document storage and review, contract negotiation process, audits, and reporting.

Our Approach

  1. Inventory List of Contracts and Contract Requirements
    • Create a list of all types of agreements/contracts used by each function.
    • Define the role/requirements of each contract type for each function.
    • Determine templates for key contract types.
  2. Define the Requirements from a Contract Management System
    • Map the workflows for each contract type.
    • Define authorization and approval matrices.
  3. CLM Vendor Shortlisting
    • Identify vendors that provide CLM systems.
    • Facilitate demos of various systems.
    • Incorporate relevant learnings from vendor practices and systems into client requirements.
    • Prepare business requirement specifications for the system.
    • Finalize RFP for CLM vendors.
  4. CLM Vendor Selection
    • Invite proposals from CLM vendors.
    • Facilitate evaluation of vendor proposals and selection of a vendor.
    • Recommend to-be process design and technology solution, including integration with existing systems.
  5. PMO Support till System “Go-Live”
    • Facilitate dialogues with client teams and the vendor throughout the system development period.
    • Provide project management support to ensure timely and successful implementation.

Our Impact

The client successfully implemented a standardized enterprise-wide contract management system that streamlined contract creation, approval processes, and compliance checks. This system improved efficiency, reduced risks associated with non-standardized contracts, and provided a centralized repository for all contractual documents, enhancing overall contract management and reporting capabilities.